com777 Privacy Policy — Your Data, Explained Clearly

1. Introduction

com777 operates the online gaming platform at com777.onl, which offers Casino, Live Casino, Sports Betting, and VIP services to players in Pakistan. As part of operating this platform, we collect and process certain personal data from registered users. This Privacy Policy explains what that data is, why we need it, how we use and protect it, and what rights you have over your own information.

By registering an account and using the com777 platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions, which govern overall use of the platform.

If you have any questions about this policy at any point, you can reach the support team through live chat, which is available 24 hours a day, seven days a week.

2. Data We Collect

The personal data we collect falls into several categories depending on how you interact with the platform.

We collect only data that is directly relevant to providing and maintaining your account and the services associated with it. Where data is requested voluntarily — such as optional profile details — you can choose not to provide it without losing access to core platform features.

3. How We Use Your Data

Your data is used for the following purposes — and no others:

• Account management: Creating and maintaining your com777 account, verifying your identity, and managing your account settings and preferences.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment channels. Transaction records are maintained for the period required by financial record-keeping standards.
• Platform personalisation: Showing you relevant content — for example, Cricket and PSL odds if you regularly use the Sports Betting section — based on your actual activity patterns, not profiling based on protected characteristics.
• Bonus and VIP management: Tracking wagering activity to calculate VIP points, tier status, cashback eligibility, and bonus wagering completion accurately.
• Security and fraud prevention: Monitoring for unusual login patterns, suspicious payment activity, or behaviour consistent with bonus abuse, multi-accounting, or money laundering.
• Responsible Gaming: Monitoring gaming activity to detect signs of problematic behaviour, enforcing deposit limits and self-exclusion settings, and supporting players who reach out for help.
• Communication: Responding to support queries, sending account-related notifications (e.g. withdrawal confirmations, security alerts), and providing service updates where relevant.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, app performance, payment flow, and overall platform experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review step where the decision materially affects your account.

4. Payment Data and PKR Transactions

Given that all transactions on com777 are conducted in Pakistani Rupees (PKR), we work with local payment providers including JazzCash, Easypaisa, Raast, and Bank Transfer channels. When you make a deposit or withdrawal, relevant payment details are shared with the relevant payment provider to process the transaction. This is a necessary part of delivering the service.

• com777 does not store full bank account numbers or mobile wallet PINs on its own servers. Payment references and transaction IDs are stored to reconcile your account history.
• All payment data shared with providers is transmitted over encrypted connections.
• Payment providers have their own privacy policies governing how they handle data on their side — com777 is not responsible for third-party provider data practices beyond what is covered by our service agreements with them.
• Transaction records in PKR are retained as part of your account history for the period described in the Data Retention section below.

5. Sharing Your Data

com777 does not sell your personal data to any third party. We share data only in the specific, limited circumstances listed below:

• Payment processors: JazzCash, Easypaisa, Raast, and Bank Transfer partners receive the data necessary to process your PKR deposit or withdrawal. This is limited to what each provider needs for that specific transaction.
• Game providers: Casino and Live Casino game providers may receive a session token and basic account reference to load your game session. They do not receive your full profile or payment details.
• Identity verification services: Where we use a third-party service to assist with document verification, your submitted ID documents are processed by that service under a strict data processing agreement.
• Fraud and security services: Aggregated technical data — such as device fingerprint and IP address — may be shared with fraud detection services to protect the platform and all players on it.
• Legal and regulatory requirements: If required to do so by a valid legal order or authority, com777 may disclose account data to the relevant body. We will not disclose more data than is specifically required by the order.

In all cases where data is shared with a third party, we ensure that appropriate data processing agreements are in place and that the third party is permitted to use your data only for the specific purpose for which it was shared.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, in line with standard financial and operational record-keeping practices. Specific retention periods by data type are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period following closure to support any post-closure queries, disputes, or legal requirements.
• Transaction records: PKR deposit and withdrawal records are retained for the period required under applicable financial record standards, typically several years from the date of the transaction.
• Gaming activity logs: Retained for the duration of your account and a reasonable period after closure, primarily to support responsible gaming obligations and dispute resolution.
• Support communications: Live chat and email records are retained for a period sufficient to allow follow-up on open issues and quality assurance review.
• Technical and device data: Retained for a shorter rolling period used primarily for security monitoring and fraud detection.

When data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

7. Security Measures

com777 applies technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include:

• Encryption of data in transit using standard secure protocols across all platform connections — whether you are using the web browser or the com777 mobile app.
• Encrypted storage of sensitive account data including hashed passwords and sensitive identity records.
• Access controls ensuring that only authorised internal personnel can access personal data, and only to the extent required for their specific role.
• Regular security reviews of platform infrastructure, payment integrations, and third-party service connections.
• Session monitoring to detect and flag unusual login activity, including logins from new devices or locations.

While we take these measures seriously, no digital platform can guarantee absolute security. You play an important role in protecting your own account — using a strong, unique password and not sharing your login credentials with anyone are the most effective steps you can take on your side.

If you believe your account has been compromised, contact our live support team immediately so we can take action to secure it.

8. Cookies and Tracking

com777 uses cookies and similar technologies on the platform. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how the site is being used.

• Essential cookies: Required for the platform to function — including keeping you logged in during your session and maintaining your account state across pages. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and overall session patterns. This helps us improve the platform experience.
• Preference cookies: Store your settings and preferences, such as language selection and display preferences, so you do not need to set them again on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual patterns that may indicate bot activity or account takeover attempts.

Most web browsers allow you to control or delete cookies through browser settings. Note that disabling essential cookies may affect your ability to use the platform normally. The com777 mobile app uses equivalent local storage mechanisms for the same purposes.

9. Your Rights Over Your Data

As a com777 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact the support team through live chat or by emailing the address shown in the footer.

We will respond to verified data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we do not disclose or delete data belonging to another person.

10. Minors and Age Restriction

com777 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is applied during the registration process and may be requested again during account review or before withdrawals are processed.

If we identify or are notified that an account belongs to a person under 18, that account will be immediately suspended, all pending transactions will be cancelled, and any data associated with the account will be deleted in accordance with this policy. Any winnings generated on such an account will be forfeited.

11. Updates to This Policy

com777 may update this Privacy Policy from time to time to reflect changes in platform services, payment integrations, or data handling practices. When changes are made, the updated policy will be published on this page with a revised effective date shown at the top.

Where changes are significant — for example, a material change in how payment data is processed or shared — we will make reasonable efforts to notify active players through on-site notifications. Continued use of the platform following an update constitutes acceptance of the revised policy. If you do not agree with an update, please stop using the platform and contact support to close your account.

12. Contact and Data Queries

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the com777 support team. We are available 24/7 through live chat on the platform, or by email at the address shown in the footer of this page.

When raising a data rights request by email, please include your registered account details so we can locate your account and verify your identity before processing the request.