com777 | Frequently Asked Questions

Go to the Login page and click "Forgot password?" underneath the password field. Enter the email address linked to your account and we will send you a reset link. The link is valid for 30 minutes. If you do not see the email, check your spam folder. Still having trouble? Our 24/7 live chat support team can verify your identity and reset your access manually.

No. com777 allows only one account per person. Duplicate accounts are against our Terms and Conditions and can result in all balances being forfeited. If you have accidentally created two accounts or believe your details have been used without your permission, contact support immediately so the situation can be resolved properly.

Log in and navigate to My Account, then select Profile Settings. Most fields such as your display name, contact number and preferred language can be edited directly. For changes to your registered email address or legal name, you will need to contact our support team for identity verification — this protects your account from unauthorised changes.

com777 supports JazzCash, Easypaisa, Raast, direct bank transfer, debit cards, credit cards and mobile wallets. All transactions are processed in PKR so there is no foreign exchange involved. Simply go to the Cashier in your account, select your preferred method and follow the on-screen steps — most deposits reflect within a few minutes.

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed within a few hours. Raast and bank transfers usually arrive within one business day. VIP members with higher loyalty tiers benefit from priority processing. Make sure your payment details in the account are correct before requesting a withdrawal — mismatched details can cause delays.

Yes. Minimum deposit and withdrawal amounts are displayed inside the Cashier section of your account and may vary slightly by payment method. All amounts are shown in PKR. There is no maximum deposit limit for most methods, though some payment providers have their own transaction caps. Check the Cashier for the most up-to-date figures.

First, allow a few minutes for the payment to be confirmed on the payment provider's end. If after 15 minutes your balance still has not updated, check your transaction history in the Cashier to see whether the payment shows as pending. If the deduction appeared in your JazzCash or Easypaisa app but your com777 balance has not updated, contact live chat support and share your transaction reference number so the team can investigate and credit manually if needed.

New members who register and make their first deposit receive a welcome bonus credited to their account. The bonus amount and any minimum deposit requirement are shown on the Promotions page inside your account. The bonus funds are separate from your real-money balance and must be wagered a set number of times before they can be withdrawn. Full details including eligible games and expiry dates are listed alongside each offer.

Wagering requirements mean you need to place bets totalling a certain multiple of the bonus amount before the bonus converts into withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying bets. Progress is tracked automatically in your account and you can check it at any time under My Bonuses.

Free spins are awarded automatically to eligible accounts as part of promotions, welcome packages or VIP rewards. When free spins are added to your account, you will see a notification in your dashboard. Navigate to the specified slot game mentioned in the promotion and the free spins will activate on launch. Winnings from free spins are credited as bonus funds and subject to wagering requirements.

Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. Your real-money balance and bonus balance are kept separate. You can always withdraw your real-money balance at any time regardless of any active bonus. If you prefer to forfeit a bonus and withdraw your real-money balance straight away, you can cancel the active bonus in My Bonuses — note that this removes the bonus and any progress made.

com777 covers Cricket extensively — including Pakistan Super League (PSL), T20 Internationals, One-Day Internationals, Test matches and bilateral series. Beyond cricket, you will find Football markets for major leagues, Esports for popular titles and a range of other international sports. Markets include match winner, top batsman, total runs, in-play over-by-over specials and more. Visit the Bet section for the full current market list.

In-play betting lets you place bets on a match while it is in progress. Odds update in real time based on the current score, wickets fallen and other match events. During a PSL or T20 match you can bet on outcomes like next wicket, runs in the current over or who will hit the next six. In-play markets close briefly around significant events and reopen seconds later. A stable internet connection is recommended for the best experience.

If a match is abandoned before a result can be determined under the official rules of the competition, bets are typically voided and stakes returned to your account balance in PKR. Specific settlement rules can vary by market type and are detailed in the Terms and Conditions. For matches that are interrupted by rain and resume, bets remain active unless the match is officially called off.

RTP stands for Return to Player and is expressed as a percentage. A slot with 96% RTP will, over a very large number of spins, return PKR 96 for every PKR 100 wagered on average. It is a long-term statistical figure — individual sessions can be well above or below this. Higher RTP games generally offer better value over time. You can find the RTP for each game in the game information panel inside the Game Lobby.

Live Casino streams professional dealers in real time from a purpose-built studio. You join the table through your browser or the com777 app, place bets within the allotted time window and watch results play out on your screen. Games available include Baccarat, Roulette, Blackjack, Dragon Tiger and Teen Patti. A stable internet connection — 4G or Wi-Fi — is recommended. Visit the Live Casino page to see all currently running tables.

All slot and table game outcomes are determined by certified Random Number Generators (RNGs), which ensure every spin or deal is independent and unpredictable. Live Casino games use physical cards, wheels and dice operated by trained dealers on camera, removing any digital randomness concern. Game providers on com777 are audited by independent testing laboratories to verify fair play and accurate RTP figures.

Visit the Download page for full instructions. The Android APK can be downloaded directly from the site — you may need to allow installation from unknown sources in your phone settings for the first install. iOS users can install via the link on the Download page. The app is optimised for Pakistani networks and runs well on 3G, 4G and Wi-Fi connections.

Yes. After your first standard login on a supported device, go to Settings inside the app and enable fingerprint or face ID login. Once activated, you can sign in with a single touch or glance without typing your password every time. This feature is available on most modern Android and iOS devices. If your device does not support biometrics, the standard username and password login works perfectly well.

Start by checking your internet connection — switch between Wi-Fi and mobile data to rule out a network issue. If that does not help, clear the app cache in your phone settings and relaunch. Make sure you are running the latest version of the app; outdated versions can cause display problems. If the issue persists after trying these steps, contact our live chat support with details of your device model and the problem you are seeing.